Support Policy

Access to the support forum and helpdesk is restricted to verified customers only. We will not provide any support via e-mail, comments, Twitter and Facebook.

Our official support hours are Monday to Friday, 10:00 – 19:00 (GMT+8). During this time, we can generally provide feedback on any support queries within 12 – 24 hours. Please be patient during busy periods and be aware of any difference in timezone. On occasion, we will provide support on weekends, but please do not expect a quick turn-around on Saturdays or Sundays.

In case of installation and/or implementation errors, a temporary FTP and WordPress admin login credentials might be required.